Cross Cultural Mediation
In line with our organisational vision of building better intercultural communication, CCC has incorporated mediation practice into its suite of capacity development tools.
Mediation offers ways to understand conflict as an opportunity to harness the parties' energy towards constructive and sustainable outcomes.
By combining this approach with a recognition and respect for cultural difference, CCC's mediation services have assisted a number of individuals, communities, organisations and workplaces to manage conflicts.
Conflict and misunderstanding can easily occur in environments where change management is an issue or where expectations, goals and values may differ among counterparts. Our approach to conflict is:
- Seek to understand the factors driving the conflict including interests, styles, values and communication barriers;
- Focus on parties' strengths and common ground;
- Undertake restorative approaches which promote harmony and congeniality while valuing strengths and achievements rather than problematising the issue; and
- Reduce the focus on win/lose outcomes to identify and develop positive resolutions.
Assisting people to learn and apply a cross cultural framework is crucial to the success of this work. Mediation is often combined with training and facilitation activities to ensure a holistic approach.
Further information
Please contact us for detailed information and pricing.